Nikolaus Franke (Vienna University of Economics and BA)
Frank Piller (Technical University Munich, Germany)

Vienna University of Economics and BA and
Technical University Munich, Germany

Only recently, new communication and information technologies have added dramatic new capabilities for rapid and inexpensive customer input at all stages of the product development process. One of the most promising developments is the concept of toolkits for user innovation and design. “Toolkits for user innovation” assists users in designing a producible custom product for themselves that precisely meets their needs. In this research project, we analyze user interaction with an existing toolkit. Results will enhance our understanding of this important interface and let us draw practical conclusions, too.